Terms and Conditions

Steps to Recovery Homes
Effective Date: 1/1/2025
Last Updated: 11/9/2025

1. Acceptance of Terms

By accessing and using the Steps to Recovery Homes website (stepstorecoveryhomes.org) or utilizing our services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

Important: These Terms and Conditions should be read in conjunction with our Privacy Policy and Notice of Privacy Practices, which govern how we collect, use, and protect your personal and health information.

2. About Our Services

Steps to Recovery Homes is a licensed sober living facility providing structured housing and holistic recovery services in compliance with Arizona state regulations.

2.1 Service Description

We provide:

Structured sober living environments
Life skills development and support
Recovery-oriented programming
Housing and case management services
Peer support and community

2.2 Important Disclaimers

We are NOT:

A medical treatment facility
A substitute for professional medical or mental health treatment
Licensed to provide medical advice, diagnosis, or treatment
An emergency medical service

Please Understand:

Individual results may vary and are not guaranteed
Recovery is a personal journey requiring individual commitment and effort
Our services are designed to support, not replace, professional treatment
We operate under Arizona state licensing and local regulations

3. Eligibility and Admission

3.1 Service Eligibility

Our services are available to individuals who:

Are 18 years of age or older
Are committed to maintaining sobriety and following our program
Meet our screening and admission criteria
Agree to follow all house rules and program requirements
Complete our admission process and required documentation

3.2 Non-Discrimination Policy

Steps to Recovery Homes does not discriminate on the basis of:

Race or color
Religion or creed
Sex or gender identity
Sexual orientation
National origin or citizenship status
Age
Disability or medical condition
Veteran status
Genetic information
Any other characteristic protected by federal, state, or local law

We are committed to providing equal access to our services and maintaining an inclusive, respectful environment for all residents and staff.

3.3 Reasonable Accommodations

We will provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state laws. Please contact us to discuss accommodation needs during the admission process.

4. Website Use and Restrictions

4.1 Permitted Use

You may use our website for:

Informational purposes about our services
Inquiring about admission and programs
Accessing resources and support information
Communicating with our staff

4.2 Prohibited Activities

You agree NOT to:

Use the website for any unlawful purpose or activity
Attempt to gain unauthorized access to our systems or networks
Transmit viruses, malware, or other malicious code
Interfere with the website’s operation or other users’ access
Harvest or collect information about other users
Impersonate any person or entity
Post or transmit any threatening, abusive, or harassing content
Violate any applicable laws, regulations, or these Terms

4.3 Intellectual Property Rights

All content on this website, including but not limited to:

Text, graphics, logos, and images
Videos, audio files, and multimedia
Software and code
Design elements and layout
Trademarks and service marks

…is the property of Steps to Recovery Homes or our licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from this website without our prior written permission.

4.4 User-Generated Content

If we provide any features that allow you to submit content (such as reviews, testimonials, or comments), you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content. You represent that you own or have permission to share any content you submit.

5. Privacy, Confidentiality, and HIPAA Compliance

5.1 Protected Health Information

For residents and program participants, we maintain the confidentiality of your protected health information (PHI) in accordance with:

Health Insurance Portability and Accountability Act (HIPAA)
42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records)
Arizona state confidentiality laws
Our Privacy Policy and Notice of Privacy Practices

5.2 Privacy Policy

Our collection, use, and disclosure of personal and health information is governed by our Privacy Policy and Notice of Privacy Practices, which is incorporated by reference into these Terms. By using our services, you acknowledge that you have read and understood our privacy practices.

Important Rights:

You have the right to receive a copy of our Notice of Privacy Practices
You will be asked to acknowledge receipt of this notice
Your treatment is not conditioned on signing the acknowledgment
You have specific rights regarding your health information as described in the Notice

5.3 Communication Confidentiality

Communications through our website (including email and contact forms) may not be fully secure. Do not send sensitive health information through unsecured email. For confidential communications regarding your treatment, please contact us by phone or in person.

5.4 Mandatory Reporting

Notwithstanding confidentiality protections, we are required by Arizona law to report:

Suspected child abuse or neglect
Suspected abuse or neglect of vulnerable adults
Serious threats of harm to self or others
Communicable diseases as required by public health law
Other situations as mandated by law

6. Financial Terms

6.1 Payment Obligations

General Terms:

All fees and payment schedules are specified in individual service agreements
Payment is due as specified in your service agreement
We accept various payment methods including cash, check, credit/card, and insurance
Insurance coverage varies; you are responsible for verifying your benefits
You are responsible for all charges not covered by insurance

Important:

Failure to pay may result in termination of services
Outstanding balances may be sent to collections
You may be responsible for collection costs and legal fees

6.2 Insurance and Third-Party Payment

If you are using insurance or third-party payment:

You authorize us to bill your insurance company
You authorize us to release necessary information for payment purposes
You are responsible for verifying your coverage and benefits
You are responsible for any deductibles, co-payments, or non-covered services
You must notify us of any changes to your insurance coverage

6.3 Refund Policy

Refund policies are specified in individual service agreements and may vary based on:

Length of stay
Reason for discharge
Services provided
Notice given
Circumstances of departure

Please review your service agreement for specific refund terms. Refund requests should be submitted in writing to our administrative office.

7. House Rules and Program Requirements

7.1 Resident Responsibilities

Residents are expected to:

Maintain sobriety and abstain from all substances
Attend required meetings and programming
Submit to drug and alcohol testing as required
Follow all house rules and community standards
Treat staff, other residents, and property with respect
Maintain personal hygiene and cleanliness
Meet financial obligations on time
Participate in assigned chores and responsibilities
Follow check-in/check-out and curfew policies

7.2 Prohibited Conduct

The following are strictly prohibited and may result in immediate discharge:

Use or possession of alcohol or illegal drugs
Violence, threats, or intimidation
Weapons or dangerous items
Theft or property damage
Sexual harassment or inappropriate conduct
Bringing unauthorized guests to the facility
Violation of others’ privacy or confidentiality
Other conduct that threatens safety or program integrity

7.3 Search Policy

To maintain a safe, substance-free environment:

We reserve the right to conduct room searches
We may search belongings brought onto the premises
We may use drug detection methods
Searches may be conducted with or without prior notice
Refusal to cooperate with searches may result in discharge

8. Limitations of Liability and Disclaimers

8.1 Service Limitations and Disclaimers

No Guaranteed Outcomes:

Steps to Recovery Homes provides supportive housing and recovery services but cannot and does not guarantee:

Specific treatment outcomes or results
Successful recovery or continued sobriety
Prevention of relapse
Any particular result from participation in our programs

Individual Responsibility:

Each resident is ultimately responsible for their own recovery journey. While we provide structure, support, and resources, success depends on individual commitment, effort, and circumstances beyond our control.

8.2 Limitation of Liability

Maximum Liability:

To the maximum extent permitted by Arizona law, our total liability to you for any claims arising from or related to our services is limited to the amount you have paid us for services in the six months preceding the claim.

Excluded Damages:

We are not liable for any:

Indirect, incidental, or consequential damages
Lost profits or lost opportunities
Emotional distress (except as required by law)
Punitive damages (except as required by law)
Damages arising from another resident’s actions
Damages from circumstances beyond our reasonable control

8.3 Specific Disclaimers

We Are Not Liable For:

Medical emergencies or health complications (unless caused by our negligence)
Actions or behaviors of residents or third parties
Personal property loss, theft, or damage (except through our negligence)
Outcomes of referrals to third-party providers
Decisions made by residents regarding their treatment
Events or circumstances beyond our control (force majeure)

8.4 Assumption of Risk

By participating in our program, you acknowledge and accept that:

Sober living involves personal responsibility and risk
Other residents may pose unpredictable risks
Complete safety cannot be guaranteed
You participate voluntarily and at your own risk

8.5 Indemnification

You agree to indemnify and hold harmless Steps to Recovery Homes, its owners, employees, and agents from any claims, damages, or expenses (including legal fees) arising from:

Your violation of these Terms
Your violation of any law or regulation
Your violation of the rights of others
Your misconduct or negligence

9. Termination of Services

9.1 Termination by Steps to Recovery Homes

We reserve the right to terminate services immediately for:

Violation of house rules or program requirements
Use of alcohol or illegal substances
Behavior that threatens safety or program integrity
Violence, threats, or intimidation
Non-payment of fees (after appropriate notice)
Failure to comply with treatment recommendations
Any reason specified in your service agreement
Any reason permitted under Arizona law

Notice:

We will provide written notice when possible
In emergency situations, immediate termination may occur
You will be provided with appropriate discharge planning when possible

9.2 Termination by Resident

You may choose to leave our program by:

Providing advance notice as specified in your service agreement (typically 7-14 days)
Completing discharge planning with staff
Settling all financial obligations
Following proper check-out procedures

Note: Failure to provide proper notice may affect your eligibility for refunds and future readmission.

9.3 Effects of Termination

Upon termination:

You must vacate the premises by the specified date
All personal belongings must be removed
All financial obligations remain due
We will close your file and prepare discharge documentation
Your information remains protected under our Privacy Policy

10. Compliance and Legal Framework

10.1 Regulatory Compliance

Steps to Recovery Homes operates in compliance with:

Arizona State Regulations:

Arizona Department of Health Services licensing requirements
Arizona Revised Statutes governing behavioral health residential facilities
Local zoning and housing regulations
Building and fire safety codes

Federal Regulations:

HIPAA Privacy and Security Rules
42 CFR Part 2 (Substance Abuse Confidentiality)
Americans with Disabilities Act (ADA)
Fair Housing Act
Other applicable federal requirements

10.2 Mandatory Reporting Obligations

As required by Arizona law (A.R.S. § 13-3620), we must report:

Suspected child abuse or neglect
Suspected abuse, neglect, or exploitation of vulnerable adults
Certain communicable diseases to public health authorities
As otherwise required by law

These reporting obligations may require disclosure of protected health information as permitted by law.

10.3 Cooperation with Authorities

We cooperate with lawful requests from:

Law enforcement (as permitted by law and 42 CFR Part 2)
Courts (in response to valid court orders)
Regulatory and licensing agencies
Other authorities as required by law

All disclosures are made in accordance with applicable confidentiality laws.

11. Dispute Resolution

11.1 Governing Law

These Terms and Conditions are governed by the laws of the State of Arizona, without regard to conflict of law principles. Any legal action must be brought in the state or federal courts located in Arizona.

11.2 Internal Complaint Process

Before pursuing external remedies, we encourage you to use our internal complaint process:

Step 1: Submit a written complaint to our administrative staff
Step 2: We will investigate and respond within 10 business days
Step 3: If unresolved, you may request review by senior management
Step 4: Final decision will be provided within 30 days

11.3 Mediation

If disputes cannot be resolved through our internal process, we encourage mediation through a neutral third party before pursuing litigation. Mediation costs will be shared equally unless otherwise agreed.

11.4 Arbitration

Certain disputes may be subject to binding arbitration as specified in individual service agreements. Arbitration will be conducted under the rules of the American Arbitration Association in accordance with Arizona law.

11.5 Class Action Waiver

To the extent permitted by law, you agree to bring claims against us only in your individual capacity and not as part of any class or representative action.

12. Emergency and Crisis Information

12.1 Medical Emergencies

CALL 911 IMMEDIATELY IF:

You are experiencing a medical emergency
Someone is seriously injured or ill
There is an immediate threat to life or safety

Important: Our website and services are not designed for emergency situations. Do not rely on email or website contact forms for urgent matters.

12.2 Mental Health Crisis Resources

National Suicide Prevention Lifeline: 988
Available 24/7 for anyone in crisis or emotional distress

Crisis Text Line: Text HOME to 741741
Available 24/7 for crisis support via text

SAMHSA National Helpline: 1-800-662-4357
Free, confidential, 24/7 treatment referral and information service

Arizona Crisis Hotline: 1-844-534-4673
State-specific crisis support and resources

12.3 Emergency Procedures

If you are a resident and experience an emergency:

Call 911 for medical or safety emergencies
Notify staff immediately when safe to do so
Follow facility emergency procedures
Cooperate with emergency responders

13. Miscellaneous Provisions

13.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any individual service agreements, constitute the entire agreement between you and Steps to Recovery Homes regarding use of our website and services.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

13.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative.

13.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

13.5 Survival

Provisions that by their nature should survive termination (including limitations of liability, indemnification, dispute resolution, and confidentiality obligations) will survive termination of these Terms.

13.6 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated.

13.7 Interpretation

Section headings are for convenience only and do not affect interpretation
“Including” means “including but not limited to”
Singular includes plural and vice versa
“Or” is not exclusive unless context requires otherwise

14. Changes to These Terms

14.1 Right to Modify

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective when posted on our website with an updated “Last Updated” date.

14.2 Notice of Material Changes

For material changes, we will:

Post a prominent notice on our website
Send email notification to active residents (if email on file)
Provide updated copies at our facility

14.3 Continued Use

Your continued use of our website or services after changes are posted constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use.

14.4 Service Agreement Terms

Individual service agreements may contain additional terms specific to your program. In case of conflict between these general Terms and your service agreement, the service agreement terms will control for matters specifically addressed in that agreement.

15. Contact Information

15.1 General Inquiries

Steps to Recovery Homes
Phone: (928) 649-0077
Email: damien@stepstorecoveryhomes.org
Website: stepstorecoveryhomes.org

15.2 Specific Contacts

For Questions About:

Admission and Services: Contact our intake coordinator
Privacy and HIPAA: Contact our Privacy Officer
Billing and Insurance: Contact our billing department
Complaints: Follow the process outlined in Section 11.2

15.3 Office Hours

Monday – Friday: [Hours]
Saturday: [Hours]
Sunday: [Hours]

Emergency Contact: Available 24/7 at (928) 649-0077

15.4 Physical Location

Steps to Recovery Homes
[Street Address]
[City, State ZIP]

16. Acknowledgment

For Residents and Program Participants:

By signing your service agreement or admission paperwork, you acknowledge that:

You have received and read these Terms and Conditions
You have received our Privacy Policy and Notice of Privacy Practices
You understand your rights and responsibilities
You agree to abide by these Terms and program requirements
You have had the opportunity to ask questions

Last Updated: November 9, 2025
Effective Date: January 1, 2025
Version: 2.0

These Terms and Conditions are effective as of the date indicated above and supersede all prior versions.