• 637 N Main Street Suite 1A, Cottonwood, AZ 86326
  • 928.649.0077
  • info@stepstorecoveryhomes.org

INDUSTRY-RECOGNIZED CREDENTIALS

 

Retail Industry Fundamentals: Specialist

 

➤ Dive into the retail world, its career paths, and industry jargon

➤  Study retail operations, product life cycles, and supply chains

➤  Know how the cost of goods sold impacts profit

➤  Build basic customer service and sales skills

➤  Practice job readiness skills 

Business of Retail: Certified Specialist

 

➤  See retail as a business and define the profit model

➤  Recognize inventory life cycle and inventory control

➤  Explore merchandising and marketing

➤  Understand loss prevention

➤  Learn the importance of workplace safety practices

Customer Service & Sales: Certified Specialist

 

➤  Discover the value of quality customer service

➤  Improve your knowledge of different types of customer's needs

➤  Master effective communication skills

➤  Design a sales plan and apply effective upselling strategies

➤  Acquire advanced retail skills

Warehouse, Inventory, & Logistics

 

➤  Understand how goods flow through the supply chain

➤  Learn how warehouse/distribution/fulfillment centers are designed and operated

  Calculate and explain key performance metrics

  Demonstrate safety measures and techniques

  Explore skills for warehousing jobs and career paths

Customer Conflict De-Escalation

 

➤  Understand how goods flow through the supply chain

➤  Identify and manage customer conflict and disruptive behaviors

➤  Utilize strategies to acknowledge and manage emotions and feelings

➤  Understand warning signs and other factors contributing to conflict

➤  Recognize and apply effective communication skills

➤  Certificate Never Expires

You will master customer service and sales skills, including understanding the customer life cycle, developing effective customer engagement strategies, assessing customer needs, and closing sales. You’ll also gain crucial workplace skills, including problem-solving, working in teams, reading customer body language, and increasing customer satisfaction and retention.

Our online course takes just 14 hours to complete, and you can use any computer or tablet. Our dynamic curriculum includes videos, interactive exercises, and self-check quizzes. You can work at your own pace to complete the training.

At the end, you’ll receive a printable completion certificate, a digital badge, and a credential you can list on your resume, showing you’re ready for jobs in high demand right now.

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Steps To Recovery Homes (STRH) is an EEO/AA institution and an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin.  

Steps To Recovery Homes (STRH) does not discriminate based on race, color, national origin, sex, disability, or age in its programs or activities.

Our course will equip you with essential customer service and math skills for conducting sales transactions and a deep understanding of the retail industry and its diverse job opportunities. You will also learn best practices for interviewing, ensuring that your time and effort are invested in a course that is directly relevant to your career goals.

Our online course takes five to seven hours to complete, and you can use any computer or tablet. Our dynamic curriculum includes videos, interactive exercises, and self-check quizzes. You can work at your own pace to complete the training.

Ultimately, you’ll receive a printable completion certificate, a digital badge, and a credential you can list on your resume, showing you are ready for high-paying jobs.

Please enable JavaScript in your browser to complete this form.
Name
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Prove you are not a robot.

Steps To Recovery Homes (STRH) is an EEO/AA institution and an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin.  

Steps To Recovery Homes (STRH) does not discriminate based on race, color, national origin, sex, disability, or age in its programs or activities.

You will understand merchandising, marketing, store operations, loss prevention, and workplace safety. You will master math concepts, including determining pricing strategies and calculating profit and discounts. You will also learn best practices for planning for a career and getting promoted.

Our self-paced online course takes just 11 hours to complete, and you can use any computer or tablet. Our dynamic curriculum includes videos, interactive exercises, and self-check quizzes. You can work at your own pace to complete the training.

Upon completion, you will receive a printable certificate, a digital badge, and a credential you can proudly list on your resume. These credentials will demonstrate your readiness for high-demand jobs in the retail industry and instill a sense of hope and motivation for your career advancement.

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Prove you are not a robot.

Steps To Recovery Homes (STRH) is an EEO/AA institution and an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin.  

Steps To Recovery Homes (STRH) does not discriminate based on race, color, national origin, sex, disability, or age in its programs or activities.

The NRF Foundation's newest skills training course is the RISE Up Supply Chain, Inventory & Logistics (SCIL) credential. It is perfect for those interested in supply chains or working in warehouses, distribution centers, or fulfillment centers.

Enroll in this course to gain a deep understanding of supply chains, the flow of goods, and the operations of supply chain facilities. You'll also develop practical skills in describing reverse logistics, implementing safety measures, and problem-solving in supply chain management. Plus, you'll explore critical supply chain roles, career paths, and strategies for success in those jobs.

This self-paced lesson takes 10 hours to complete and includes engagement with curriculum videos, activities, and knowledge checks. Upon successful completion, a printable completion certificate, digital badge, and credentials can be listed on your resume, and you'll be ready for jobs in high demand right now.

Please enable JavaScript in your browser to complete this form.
Name
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Prove you are not a robot.

Steps To Recovery Homes (STRH) is an EEO/AA institution and an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin.  

Steps To Recovery Homes (STRH) does not discriminate based on race, color, national origin, sex, disability, or age in its programs or activities.

The NRF Foundation's RISE Up 30-minute course — Conflict De-escalation — is perfect for those already in retail and looking to advance their customer communication skills.

"Proper de-escalation training is critical in today's retail environment and results in a positive environment for employees and customers alike." — Crisis Prevention Institute.

Customers can react unpredictably to stressful situations—the holidays, election cycles, personal life events—. Learners will gain skills to identify these situations and de-escalate them, ensuring an enjoyable shopping experience for all customers and employees.

This training is valuable for individuals in customer-facing roles to recognize, prevent, and manage conflict.

Please enable JavaScript in your browser to complete this form.
Name
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Prove you are not a robot.

Steps To Recovery Homes (STRH) is an EEO/AA institution and an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin.

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